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<title>TM898421 - Microsoft Teams</title><style type="text/css">  table.msg {     width: 100%;     margin: 0 auto;     clear: both;     border-collapse: collapse;     border-spacing: 0;     display:table; }   table.msg th {     font-weight: bold;     background-color: #0A2F64;     color: white;     padding: 5px }  tr.msgO {     font-weight: bold;     background-color: #F2F2F2;     padding: 5px;     text-align: center }  table.msg td {     padding: 10px 18px;     border-bottom: 1px solid #111; }  table.msg td, th {border: 1px solid #CCC}  body {     margin: 5px;     font-family: Segoe UI,Frutiger,Frutiger Linotype,Dejavu Sans,"Helvetica Neue",Arial,sans-serif;      font-size: small; }  </style>
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<table class='msg'><tr><th colspan=7 style='font-size:x-large;'>Users may have been unable to utilize the recording services in Microsoft Teams meetings.</th></tr><tr><th>ID</th><th>Workload<br/>Feature</th><th>Title</th><th>Classification</th><th>Severity</th><th>Start Time</th><th>Last Updated</th></tr><tr class='msgO'><td>TM898421</td><td>Microsoft Teams<br/>Teams Components<br/>Meetings</td><td>Users may be unable to utilize the recording services in Microsoft Teams meetings</td><td>incident</td><td></td><td>25-Sep-2024 21:55</td><td>08-Oct-2024 10:59</td></tr><tr><td colspan=7><br/><b>Update:</b> 08-Oct-2024 10:59<br/>A post-incident report has been published.<hr><br/><br/><b>Update:</b> 02-Oct-2024 17:51<br/>A post-incident report has been published.<hr><br/><br/><b>Update:</b> 02-Oct-2024 17:51<br/>A post-incident report has been published.<hr><br/><br/><b>Update:</b> 27-Sep-2024 18:41<br/>A post-incident report has been published.<hr><br/><br/><b>Update:</b> 27-Sep-2024 18:40<br/>A post-incident report has been published.<hr><br/><br/><b>Update:</b> 25-Sep-2024 23:54<br/><b>Title</b>: Users may be unable to utilize the recording services in Microsoft Teams meetings<br><br><b>User Impact</b>: Users may have been unable to utilize the recording services in Microsoft Teams meetings.<br><br><b>More Info</b>: This may have potentially impacted the following scenarios:<br>-Meetings recordings<br>-Meetings transcriptions<br>-Live captions<br>-Speaker Coach<br><br><b>Final Status</b>: We monitored telemetry for an extended period after reverting the change and confirmed that the issue is fully resolved.<br><br><b>Scope of Impact</b>: This issue may have potentially affected any user attempting to utilize recording services during Microsoft Teams meetings.<br><br><b>Start Time</b>: Thursday, September 26, 2024, at 12:42 AM UTC<br><br><b>End Time</b>: Thursday, September 26, 2024, at 3:21 AM UTC<br><br><b>Root Cause</b>: A recent change to the Microsoft Teams service introduced a misconfiguration which impacted recording services during Microsoft Teams meetings.<br><br><b>Next Steps</b>: <br>- We're analyzing our update validation methodology to ensure misconfigurations aren't introduced in future updates.<br><br>We'll provide a preliminary Post-Incident Report within two business days and a final Post-Incident Report within five business days.<hr><br/><br/><b>Update:</b> 25-Sep-2024 22:59<br/><b>Title</b>: Users may be unable to utilize the recording services in Microsoft Teams meetings<br><br><b>User Impact</b>: Users may be unable to utilize the recording services in Microsoft Teams meetings.<br><br><b>More Info</b>: This may potentially impact the following scenarios:<br>-Meetings recordings<br>-Meetings transcriptions<br>-Live captions<br>-Speaker Coach<br><br><b>Current Status</b>: We reverted the impacting change, and we're analyzing telemetry to ensure this resolves the issue as expected.<br><br><b>Scope of Impact</b>: This issue may potentially affect any user attempting to utilize recording services during Microsoft Teams meetings.<br><br><b>Start Time</b>: Thursday, September 26, 2024, at 12:42 AM UTC<br><br><b>Root Cause</b>: A recent change to the Microsoft Teams service is impacting recording services during Microsoft Teams meetings.<br><br><b>Next Update By</b>: Thursday, September 26, 2024, at 4:30 AM UTC<hr><br/><br/><b>Update:</b> 25-Sep-2024 22:19<br/><b>Title</b>: Users may be unable to utilize the recording services in Microsoft Teams meetings<br><br><b>User Impact</b>: Users may be unable to utilize the recording services in Microsoft Teams meetings.<br><br><b>More Info</b>: This may potentially impact the following scenarios:<br>-Meetings recordings<br>-Meetings transcriptions<br>-Live captions<br>-Speaker Coach<br><br><b>Current Status</b>: A recent change to the Microsoft Teams service is impacting recording services during Microsoft Teams meetings.<br><br><b>Scope of Impact</b>: This issue may potentially affect any user attempting to utilize recording services during Microsoft Teams meetings.<br><br><b>Start Time</b>: Thursday, September 26, 2024, at 12:42 AM UTC<br><br><b>Root Cause</b>: A recent change to the Microsoft Teams service is impacting recording services during Microsoft Teams meetings.<br><br><b>Next Update By</b>: Thursday, September 26, 2024, at 4:30 AM UTC<hr><br/><br/><b>Update:</b> 25-Sep-2024 21:56<br/><b>Title</b>: Users may be unable to utilize the recording services in Microsoft Teams meetings<br><br><b>User Impact</b>: Users may be to unable to utilize the recording services in Microsoft Teams meetings.<br><br><b>More Info</b>: This may potentially impact the following scenarios:<br>-Meetings recordings<br>-Meetings transcriptions<br>-Live captions<br>-Speaker Coach<br><br><b>Current Status</b>: We're investigating a potential issue with Microsoft Teams and are checking for impact to your organization. We'll provide an update within 30 minutes.<hr><br/></td></tr></table>
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