Users' scheduled publications may not have published as expected in Viva Amplify.
ID	Workload Feature	Title	Classification	Severity	Start Time	Last Updated
MV958947	Microsoft Viva Viva Amplify General	Users' scheduled publications may not publish as expected in Viva Amplify	advisory		11-Nov-2024 03:00	21-Jan-2025 13:33
Update: 21-Jan-2025 13:33 Title: Users' scheduled publications may not publish as expected in Viva Amplify User Impact: Users' scheduled publications may not have published as expected in Viva Amplify. More Info: This issue specifically impacted scheduled publications through the "Schedule to publish" option. The "Publish now" function wasn't impacted. While our remediation efforts were ongoing, affected users could choose "Publish now" to distribute their publication immediately. Final Status: Our deployment of the fix is complete, and we've monitored our service health telemetry to confirm that impact is remediated. Scope of Impact: Any user leveraging Schedule to Publish to schedule publications may have been impacted. Start Time: Monday, November 11, 2024, at 8:00 AM UTC End Time: Tuesday, January 21, 2025, at 12:26 AM UTC Root Cause: A recent change to the code base responsible for publishing scheduled publications introduced an error that prevented the service from detecting when the configured times arrived, leading to impact. Next Steps: - We're reviewing our Viva Amplify service update procedures pertaining to the code base responsible for publishing scheduled publications to prevent similar impact in future updates. This is the final update for the event. Update: 20-Jan-2025 18:43 Title: Users' scheduled publications may not publish as expected in Viva Amplify User Impact: Users' scheduled publications may not publish as expected in Viva Amplify. More Info: This issue specifically impacts scheduled publications through the "Schedule to publish" option. The "Publish now" function is unimpacted. While our remediation efforts are ongoing, affected users can choose "Publish now" to distribute their publication immediately. Current Status: Our deployment of the fix has saturated 100 percent of the impacted service environment, and we're monitoring our service health telemetry to ensure that impacted is remediated. Scope of Impact: Any user leveraging Schedule to Publish to schedule publications may be impacted. Start Time: Monday, November 11, 2024, at 8:00 AM UTC Root Cause: A recent change to the code base responsible for publishing scheduled publications introduced an error that's preventing the service from detecting when the configured time arrives, leading to impact. Next Update By: Wednesday, January 22, 2025, at 1:00 AM UTC Update: 13-Jan-2025 16:30 Title: Users' scheduled publications may not publish as expected in Viva Amplify User Impact: Users' scheduled publications may not publish as expected in Viva Amplify. More Info: This issue specifically impacts scheduled publications through the "Schedule to publish" option. The "Publish now" function is unimpacted. While our remediation efforts are ongoing, affected users can choose "Publish now" to distribute their publication immediately. Current Status: We've confirmed that the deployment of the fix has saturated 70 percent of the impacted environment and anticipate the majority of affected users are already experiencing remediation. We're continuing to monitor the deployment, and we'll aim to provide a resolution ETA for the remaining impacted users by our next scheduled update if the deployment hasn't completed at that time. Scope of Impact: Any user leveraging Schedule to Publish to schedule publications may be impacted. Start Time: Monday, November 11, 2024, at 8:00 AM UTC Root Cause: A recent change to the code base responsible for publishing scheduled publications introduced an error that's preventing the service from detecting when the configured time arrives, leading to impact. Next Update By: Tuesday, January 21, 2025, at 1:00 AM UTC Update: 06-Jan-2025 16:51 Title: Users' scheduled publications may not publish as expected in Viva Amplify User Impact: Users' scheduled publications may not publish as expected in Viva Amplify. More Info: This issue specifically impacts scheduled publications through the "Schedule to publish" option. The "Publish now" function is unimpacted. While our remediation efforts are ongoing, affected users can choose "Publish now" to distribute their publication immediately. Current Status: We've identified that additional validation of the fix was required prior to deploying it to the impacted environments. We've successfully deployed and validated the code fix in our internal testing environment and have initiated the deployment to the impacted environment. We anticipate it may take approximately three weeks for the fix to be fully deployed, and we'll provide an updated saturation percentage in our next scheduled update. Additionally, we expect users will begin to experience remediation incrementally as the deployment progresses. Scope of Impact: Any user leveraging Schedule to Publish to schedule publications may be impacted. Start Time: Monday, November 11, 2024, at 8:00 AM UTC Root Cause: A recent change to the code base responsible for publishing scheduled publications introduced an error that's preventing the service from detecting when the configured time arrives, leading to impact. Next Update By: Tuesday, January 14, 2025, at 1:00 AM UTC Update: 23-Dec-2024 18:40 Title: Users' scheduled publications may not publish as expected in Viva Amplify User Impact: Users' scheduled publications may not publish as expected in Viva Amplify. More Info: This issue specifically impacts scheduled publications through the "Schedule to publish" option. The "Publish now" function is unimpacted. While our remediation efforts are ongoing, affected users can choose "Publish now" to distribute their publication immediately. Current Status: Our investigation has determined that a recent change to the code base responsible for publishing scheduled publications introduced an error that's preventing the service from detecting when the configured time arrives, leading to impact. We're continuing the process to deploy the previously mentioned code fix within our internal testing environment to confirm its efficacy in addressing the impact before we begin full deployment to the impacted service environments. We anticipate that the fix will be fully deployed, remediating impact by our next scheduled communications update. Scope of Impact: Any user leveraging Schedule to Publish to schedule publications may be impacted. Start Time: Monday, November 11, 2024, at 8:00 AM UTC Estimated time to resolve: We anticipate that the fix will be fully deployed, remediating impact by Tuesday, January 7, 2025, at 1:00 AM UTC. Root Cause: A recent change to the code base responsible for publishing scheduled publications introduced an error that's preventing the service from detecting when the configured time arrives, leading to impact. Next Update By: Tuesday, January 7, 2025, at 1:00 AM UTC Update: 17-Dec-2024 19:59 Title: Users' scheduled publications may not publish as expected in Viva Amplify User Impact: Users' scheduled publications may not publish as expected in Viva Amplify. More Info: This issue specifically impacts scheduled publications through the "Schedule to publish" option. The "Publish now" function is unimpacted. While our remediation efforts are ongoing, affected users can choose "Publish now" to distribute their publication immediately. Current Status: We've confirmed that the "Publish now" function is unimpacted, and we've included this information in the "More info" section of this communication. Meanwhile, our work to validate the aforementioned fix is ongoing, and we'll provide a timeline for its completion as it becomes available. Scope of Impact: Any user leveraging Schedule to Publish to schedule publications may be impacted. Start Time: Monday, November 11, 2024, at 8:00 AM UTC Next Update By: Tuesday, December 24, 2024, at 1:00 AM UTC Update: 16-Dec-2024 20:10 Title: Users' publications set to be published using Schedule to Publish may not publish as expected in Viva Amplify User Impact: Users' publications set to be published using Schedule to Publish may not publish as expected in Viva Amplify. Current Status: We've received reports of an issue affecting the Viva Amplify service in which publications set to be published on a specific date using Schedule to Publish may not publish as expected in Microsoft Viva Amplify. We're investigating recent changes to the service to identify any behavioral discrepancies that may be contributing to impact. In parallel, we've developed a code fix to resolve the issue, and we're validating this fix for efficacy in our internal testing rings before beginning deployment to the impacted service environments. We'll provide a timeline for validation and deployment as it becomes available. Scope of Impact: Any user leveraging Schedule to Publish to schedule publications may be impacted. Start Time: Monday, November 11, 2024, at 8:00 AM UTC Next Update By: Monday, December 23, 2024, at 11:00 PM UTC Update: 16-Dec-2024 19:50 Title: Users' publications set to be published using Schedule to Publish may not publish as expected in Microsoft Viva Amplify User Impact: Users' publications set to be published using Schedule to Publish may not publish as expected in Viva Amplify. Current Status: We're investigating a potential issue with the Microsoft Viva Amplify service and checking for impact to your organization. We'll provide an update within 30 minutes.