Admins may have seen an error when accessing the Cloud Policies page in the Microsoft Intune admin center.
ID	Workload Feature	Title	Classification	Severity	Start Time	Last Updated
IT1023316	Microsoft Intune Microsoft Intune Microsoft Intune	Admins may see an error when accessing the Cloud Policies page in the Microsoft Intune admin center	advisory		19-Feb-2025 00:27	13-Mar-2025 20:09
Update: 13-Mar-2025 20:04 Title: Admins may see an error when accessing the Cloud Policies page in the Microsoft Intune admin center User Impact: Admins may have seen an error when accessing the Cloud Policies page in the Microsoft Intune admin center. More Info: Affected admins received the following error message when they attempted to access the Cloud Policies page: "Couldn't retrieve data for 'OfficeSettingsContainer'. Use '00000000-0000-0000-0000-000000000000' to report this issue to Microsoft." The error didn't prevent admins from accessing the page and they could still have leveraged all the functions on the Cloud Policies page as expected. Final Status: We've completed deploying a code fix and validated with internal testing that the impact is remediated. Scope of Impact: Any admin that attempted to access the Cloud Policies page in the Microsoft Intune admin center may have been impacted. Start Time: Wednesday, February 19, 2025, at 5:27 AM UTC End Time: Thursday, March 13, 2025, at 9:30 PM UTC Root Cause: A recent configuration change to the component of infrastructure responsible for facilitating access to the Cloud Policies page introduced a logic error that was preventing the page from loading correctly. Next Steps: - We're further reviewing the recent configuration change to understand how the logic error was introduced, and to understand what prevented it from being detected in our update testing and validation procedures, which will allow us to prevent similar issues in future updates. This is the final update for the event. Update: 10-Mar-2025 20:03 Title: Admins may see an error when accessing the Cloud Policies page in the Microsoft Intune admin center User Impact: Admins may see an error when accessing the Cloud Policies page in the Microsoft Intune admin center. More Info: Affected admins receive the follwing error message when accessing the Cloud Policies page: "Couldn't retrieve data for 'OfficeSettingsContainer'. Use '00000000-0000-0000-0000-000000000000' to report this issue to Microsoft." The error doesn't prevent admins from accessing the page and they can still leverage all the functions on the Cloud Policies page as expected. Current Status: Our investigation has determined that a recent configuration change to the component of infrastructure responsible for facilitating access to the Cloud Policies page introduced a logic error that's preventing the page from loading correctly, leading to impact. We've developed and begun deployment of a fix to correct this error, and we're aiming to provide a timeline for full deployment and remediation in our next scheduled communications update. Scope of Impact: Any admin attempting to access the Cloud Policies page in the Microsoft Intune admin center is impacted. Root Cause: A recent configuration change to the component of infrastructure responsible for facilitating access to the Cloud Policies page introduced a logic error that's preventing the page from loading correctly, leading to impact. Next Update By: Friday, March 14, 2025, at 1:30 AM UTC Update: 07-Mar-2025 19:52 Title: Admins may see an error when accessing the Cloud Policies page in the Microsoft Intune admin center User Impact: Admins may see an error when accessing the Cloud Policies page in the Microsoft Intune admin center. More Info: Users receive an error message that states, "Couldn't retrieve data for 'OfficeSettingsContainer'. Use '00000000-0000-0000-0000-000000000000' to report this issue to Microsoft." The error doesn't prevent admins from accessing the page and they can still leverage all the functions on the Cloud Policies page as expected. Current Status: We're continuing our analysis of the previously mentioned service update that's potentially contributing to impact to assist us in isolating the root cause of the issue and identifying a path to remediation. Scope of Impact: Any admin attempting to access the Cloud Policies page in the Microsoft Intune admin center is impacted. Next Update By: Tuesday, March 11, 2025, at 1:30 AM UTC Update: 07-Mar-2025 13:51 Title: Admins may see an error when accessing the Cloud Policies page in the Microsoft Intune admin center User Impact: Admins may see an error when accessing the Cloud Policies page in the Microsoft Intune admin center. More Info: Users receive an error message that states, "Couldn't retrieve data for 'OfficeSettingsContainer'. Use '00000000-0000-0000-0000-000000000000' to report this issue to Microsoft." The error doesn't prevent admins from accessing the page and they can still leverage all the functions on the Cloud Policies page as expected. Current Status: We're narrowing down the origin of the error message and continuing to analyze the previously mentioned service update so we can confirm both the source for this event along with our next steps for remediating the impact. Scope of Impact: Any admin attempting to access the Cloud Policies page in the Microsoft Intune admin center is impacted. Next Update By: Saturday, March 8, 2025, at 2:30 AM UTC Update: 06-Mar-2025 13:31 Title: Admins may see an error when accessing the Cloud Policies page in the Microsoft Intune admin center User Impact: Admins may see an error when accessing the Cloud Policies page in the Microsoft Intune admin center. More Info: Users receive an error message that states, "Couldn't retrieve data for 'OfficeSettingsContainer'. Use '00000000-0000-0000-0000-000000000000' to report this issue to Microsoft." The error doesn't prevent admins from accessing the page and they can still leverage all the functions on the Cloud Policies page as expected. Current Status: We're progressing with our analysis into the previously mentioned service update so we can confirm both the source for this event along with our next steps for remediating the impact. Scope of Impact: Any admin attempting to access the Cloud Policies page in the Microsoft Intune admin center is impacted. Next Update By: Friday, March 7, 2025, at 7:30 PM UTC Update: 05-Mar-2025 20:54 Title: Admins may see an error when accessing the Cloud Policies page in the Microsoft Intune admin center User Impact: Admins may see an error when accessing the Cloud Policies page in the Microsoft Intune admin center. More Info: Users receive an error message that states, "Couldn't retrieve data for 'OfficeSettingsContainer'. Use '00000000-0000-0000-0000-000000000000' to report this issue to Microsoft." The error doesn't prevent admins from accessing the page and they can still leverage all the functions on the Cloud Policies page as expected. Current Status: Our review of the previously mentioned HAR logs has helped us isolate a potential change in how the Microsoft Intune Iframe for Microsoft 365 applications portion of the Microsoft Endpoint Manager admin center page is calling the Cloud policies. We're analyzing this suspected change to determine if it's the culprit behind the impact and to develop a strategy for remediating the issue. Scope of Impact: Any admin attempting to access the Cloud Policies page in the Microsoft Intune admin center is impacted. Next Update By: Thursday, March 6, 2025, at 7:00 PM UTC Update: 05-Mar-2025 13:22 Title: Admins may see an error when accessing the Cloud Policies page in the Microsoft Intune admin center User Impact: Admins may see an error when accessing the Cloud Policies page in the Microsoft Intune admin center. More Info: Users receive an error message that states, "Couldn't retrieve data for 'OfficeSettingsContainer'. Use '00000000-0000-0000-0000-000000000000' to report this issue to Microsoft." The error doesn't prevent admins from accessing the page and they can still leverage all the functions on the Cloud Policies page as expected. Current Status: We've been unable to identify the root cause of the event at this time. We're continuing our review of HAR network trace logs to progress our investigation into the underlying cause of this issue, so we can determine our next steps regarding impact remediation. Scope of Impact: Any admin attempting to access the Cloud Policies page in the Microsoft Intune admin center is impacted. Next Update By: Thursday, March 6, 2025, at 2:00 AM UTC Update: 04-Mar-2025 19:43 Title: Admins may see an error when accessing the Cloud Policies page in the Microsoft Intune admin center User Impact: Admins may see an error when accessing the Cloud Policies page in the Microsoft Intune admin center. More Info: Users receive an error message that states "Couldn't retrieve data for 'OfficeSettingsContainer'. Use '00000000-0000-0000-0000-000000000000' to report this issue to Microsoft." Admins can still leverage all the functions on the Cloud Policies page as expected. Current Status: We're continuing our review of the latest gathered HTTP Archive format (HAR) network trace logs to gain further insight into the underlying source of impact and determine our next investigative steps. Scope of Impact: Any admin attempting to access the Cloud Policies page in the Microsoft Intune admin center is impacted. Next Update By: Wednesday, March 5, 2025, at 8:00 PM UTC Update: 04-Mar-2025 14:51 Title: Admins may see an error when accessing the Cloud Policies page in the Microsoft Intune admin center User Impact: Admins may see an error when accessing the Cloud Policies page in the Microsoft Intune admin center. More Info: Users receive an error message that states "Couldn't retrieve data for 'OfficeSettingsContainer'. Use '00000000-0000-0000-0000-000000000000' to report this issue to Microsoft." Admins can still leverage all the functions on the Cloud Policies page as expected. Current Status: We're reviewing HTTP Archive format (HAR) logs to identify why admins are seeing this error in the Cloud Policies page in the Microsoft Intune admin center. Scope of Impact: Any admin attempting to access the Cloud Policies page in the Microsoft Intune admin center is impacted. Next Update By: Wednesday, March 5, 2025, at 2:30 AM UTC Update: 04-Mar-2025 14:29 Title: Users may see an error when accessing the Cloud Policies page in the Microsoft Intune admin center User Impact: Users may see an error when accessing the Cloud Policies page in the Microsoft Intune admin center. More Info: Users receive an error message that states "Couldn't retrieve data for 'OfficeSettingsContainer'. Use '00000000-0000-0000-0000-000000000000' to report this issue to Microsoft." Users can still leverage all the functions on the Cloud Policies page as expected. Current Status: We're investigating a potential issue with Microsoft Intune and checking for impact to your organization. We'll provide an update within 30 minutes.